SMS Terms & Conditions

DOCUmation Service Alerts · Effective November 12, 2026

1. Program description

DOCUmation Service Alerts is a text messaging program operated by DOCUmation ("DOCUmation," "we," "us"). Subscribers receive messages about service they have requested from us, including:

Service ticket updates (opened, in progress, resolved)
Technician appointment confirmations, reminders and arrival times
Equipment and supply delivery notifications
Planned maintenance and service outage notices

This program does not send marketing or promotional messages.

2. How you opt in

You opt in by checking the consent box and submitting the DOCUmation Service Alerts sign-up form, or by texting the program keyword to our number when we provide it. Consent is optional and is not a condition of purchasing any goods or services. After you opt in, you'll receive a confirmation text.

3. Message frequency

Message frequency varies based on your service activity.

4. Cost

Message and data rates may apply according to your mobile plan. DOCUmation does not charge for these messages.

5. How to opt out

Reply STOP to any message at any time to cancel. You'll receive one final text confirming you've unsubscribed, and no further messages will be sent. To rejoin, reply START or submit the sign-up form again.

6. Help

Reply HELP to any message for help, or call our service line at 1-855-396-9302. You can also reach us at mation.com/contact-us.

7. Supported carriers

The program works with major U.S. wireless carriers. Carriers are not liable for delayed or undelivered messages.

8. Eligibility

You must be the account holder of the mobile number you enroll, or have the account holder's permission. Please tell us if you change or give up your mobile number, so that messages don't go to someone else.

9. Privacy

We use your information as described in our SMS Privacy Policy. We do not sell or share your mobile number or opt-in consent with third parties for their marketing purposes.

10. Changes

We may update these terms or end the program at any time. If we make a material change, we'll post it on this page and update the effective date above.

11. Contact

DOCUmation
4560 Lockhill Selma Rd, Suite 100
San Antonio, TX 78249
1-855-396-9302