SMS Privacy Policy

DOCUmation Service Alerts · Effective November 12, 2026

This policy explains how DOCUmation ("we," "us") collects, uses and protects information in connection with the DOCUmation Service Alerts text messaging program. It covers only that program.

1. Information we collect

Your first and last name, company name, mobile phone number and, optionally, email address
A record of your consent: the date and time, the consent wording you agreed to, and the page or method you used to opt in
Message activity, such as delivery status and your replies (for example STOP, HELP or START)

2. How we use it

To send the Service Alert messages you signed up for: ticket updates, technician appointment and arrival notices, delivery notifications, and maintenance or outage notices
To respond to HELP requests and honor STOP requests
To keep records of consent and opt-outs, as required by law and wireless carrier rules

3. How we share it

We do not sell, rent or share your mobile number or SMS opt-in consent with third parties or affiliates for their marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.

The only exceptions are service providers that help us run the program, such as our SMS delivery platform. They may use the information only to send messages for us. We may also disclose information when required by law.

4. Retention

We keep your information for as long as you're enrolled. After you opt out, we keep a record of your consent and your opt-out only as long as we need it for legal and compliance purposes.

5. Security

We use reasonable administrative, technical and physical safeguards to protect your information. No method of transmission or storage is completely secure.

6. Your choices

Reply STOP to any message to stop receiving texts. Reply HELP for help. To ask about, correct or delete your information, call 1-855-396-9302 or contact us at mation.com/contact-us.

7. Children

This program is intended for business customers and is not directed to anyone under 18.

8. Related terms

See the SMS Terms & Conditions for program details, message frequency and costs.

9. Changes

We may update this policy. If we make a change, we'll post it on this page and update the effective date above.

10. Contact

DOCUmation
4560 Lockhill Selma Rd, Suite 100
San Antonio, TX 78249
1-855-396-9302